At Social Pilot, we strive to provide high-quality social media marketing services. However, we understand that issues may arise, and we have outlined our refund policy below.
Refunds may be considered under the following conditions:
✅ The service was not delivered within the specified timeframe.
✅ The service was not provided as described.
✅ Duplicate payments were made due to a system error.
Refunds will not be issued in the following cases:
❌ If the service has already been successfully delivered.
❌ If you provided incorrect order details.
❌ If the decrease in engagement is due to platform algorithm updates.
❌ If your social media account gets banned, restricted, or suspended due to a violation of platform policies.
To request a refund, please contact us at [Your Contact Email] within [X] days of your purchase. Provide the following details:
Order ID
Reason for the refund request
Any relevant screenshots or proof of the issue
Approved refunds will be processed within [X] business days.
Refunds will be issued to the original payment method used for the transaction.
Depending on your payment provider, it may take additional time for funds to reflect in your account.
We reserve the right to modify this refund policy at any time. Any changes will be updated on our website and take effect immediately.
For further assistance, feel free to contact our support team at support@socialpilot.com.ng